Founded in 2013 and 2006 respectively, they are two of the pioneers of appointment scheduling software.
While both Calendly and Acuity have some similar features, they are designed for different types of customers. For example, Calendly caters towards teams, whereas Acuity is best suited for freelancers and creative professionals.
In this post, we’re taking a closer look at Calendly and Acuity’s key features and pricing.
Founded in 2013 in Atlanta, Calendly works great as a generic scheduling platform for individuals and teams. Plus, they have a freemium version that is easy to use.
Calendly is designed to be easy to set up and integrate with your existing suite of tools. For instance, it integrates seamlessly with Salesforce, Gmail, Microsoft Teams, Slack, Zoom, Stripe, and Zapier, to name a few.
Plus, it will save you and your team time when scheduling meetings. The automatic time zone detection eliminates confusion over scheduling when people are in different time zones.
Here are some of the key features, including but not limited to:
While Calendly works well for the team that is using it, the experience for a recipient booking a call through your scheduling link is less than ideal. The experience of booking a call feels impersonal, forces the person to toggle between their calendar and yours, and can lead to some awkward power dynamics.
There is also no way to personalize your scheduling links like you can with a tool like SavvyCal.
You also can’t customize your availability on the fly, provide ranked availability, or connect multiple calendars or route different events to different calendars.
For those who start on the free version, you will likely outgrow the plan quickly since you can only have one calendar connection, one active meeting type, limited email reminders, and no customization to your booking confirmation page.
Calendly offers two different pricing options for individuals and teams.
Calendly’s plans for individuals include a free basic option and two paid options.
The basic (free) plan works best for individuals who schedule one-on-one meetings and only need one type of active event at a time. This plan also provides only one calendar connection, automated event notifications, unlimited one-off meetings, a personalized booking link, integrations, and more.
The next pricing tier at $8 per month, called Essentials, works for individuals who need more scheduling automation and various active event types. Like the free tier, the focus remains more on one-to-one meetings. However, you also can receive meeting reminders via email, create group events, connect to two calendars, and access more scheduling and reporting metrics than with the free version.
The third tier at $12 per month, called Professional, works for individuals and small teams. It offers more integrations and customizations than the other tiers and allows you to connect up to six calendars.
There are two group options: Teams and Enterprise.
The teams option at $16 per month allows for more collaboration as you can create round-robin events, integrate with Salesforce, and manage groups and permissions for your team.
The Enterprise level is for large teams and organizations looking for advanced security, support, and control. You need to contact Calendly for pricing information.
Founded in 2006 and later acquired by Squarespace, Acuity works best for individuals, freelancers, and creative professionals.
Unlike Calendly that focuses 99% of their product on scheduling, Acuity wants to be the entire back-office of a creative’s business.
In addition to providing scheduling links, they make it easy to collect and organize client information (think basic CRM features), set up intake forms, integrate with your accounting software, like Quickbooks or Freshbooks, and sell memberships, subscriptions, recurring packages, and gift certificates.
Here are some additional key features, including:
The biggest drawback is that Acuity is built for solo creative professionals, like photographers, authors, and yoga teachers. Their team functionality is extremely limited, especially when you compare it to software like Calendly and SavvyCal.
Since they aim to be the back-office system for freelancers’ businesses, this creates a split focus. They aren’t focused entirely on building more innovative and intuitive scheduling features. Instead, they also have to think about client/customer management and accounting features, as just a couple of examples.
Speaking of feature builds, the pace of rolling out new features has dropped off dramatically since they were acquired by Squarespace in 2019.
In addition, if you browse social media and online review sites, you may notice that the number of complaints around terrible customer service has also increased since 2019.
For starters, Acuity offers a 7-day free trial but doesn’t have a free plan like Calendly.
They have three paid plans: Emerging, Growing, and Powerhouse.
The Emerging plan at $14 per month provides automated scheduling, automatic time zone detection, unlimited appointments, and confirmation and reminder emails. It is set for one staff or location. You also can accept payments, integrate with online video meeting software, embed the scheduler in your website, sync with your online calendar, and integrate with other software through Zapier.
The Growing plan at $23 per month includes everything in the Emerging plan plus provides scheduling features. Additionally, this plan allows for up to six staff or locations, ability to text reminders worldwide, offer appointment packages, sell subscriptions, memberships, and gift certificates.
The Powerhouse plan at $45 per month includes all features from the Emerging plan but allows for up to 36 staff or locations. You can also have multiple time zones for your different staff or locations. Additionally, this plan provides a HIPAA compliance option, custom API and CSS for developers, and removing the “Powered by” statement on your scheduler.
Both Acuity and Calendly were pioneers in the calendar scheduling space. We’ll be the first to admit they are a solid option if you need a free scheduling tool or need basic scheduling functionality.
However, if you are looking for a scheduling experience that feels more personalized and less awkward to send to your recipients, then SavvyCal has you covered.
Here are some additional ways that we’re different from both Calendly and Acuity.
Don’t just take our word for it:
When comparing Calendly and Acuity, it is important to think about the type of functionality you need for your business.
For instance, Calendly works well if you have no budget and just need free scheduling links. It is also a solid introductory scheduling tool for teams.
On the other hand, Acuity works well for creative professionals who want additional back-office and client management features on top of scheduling functionality.